Terms of Service

Last updated: 3 November 2026

These terms are written in plain English to explain how projects work. They are not legal advice; if you need certainty for your situation, ask a lawyer.

These terms apply to your use of mueenstudio.com and to design work ordered directly from Mueen Studio. Projects booked through a freelance marketplace (for example Upwork or Fiverr) follow that platform's terms instead. Questions: mueen@mueenstudio.com.

Using this website

• The guides and articles on this site are general information to help you plan packaging and labels. They are not legal or regulatory advice. Labelling rules change and depend on your product and market, so check requirements with your regulator, printer or a qualified adviser before printing.
• The text, graphics and portfolio images on this site belong to Mueen Studio or are shown with permission. Please don't copy or reuse them without written permission. Client brand names and artwork shown in the portfolio remain the property of their owners.

Quotes and payment

• Every project starts with a written, fixed quote listing the deliverables, number of concepts, revision rounds and timeline. The quote is valid for 30 days.
• Work starts after you approve the quote and pay the deposit stated in it (usually 50%). The balance is due when you approve the final design, before print-ready files are delivered.
• Work outside the agreed scope (extra SKUs, new concepts, extra revision rounds) is quoted separately before it starts.
• How a project runs step by step, including revisions, timelines and files, is explained in How We Work.

Your materials

You confirm that you have the right to use any logos, text, images, claims and data you send me, and you are responsible for the accuracy of product information, ingredients, claims and regulatory text on your packaging. I will point out issues I notice, but final approval of all content is yours.

Approvals and printing

Please check every proof carefully. Once you approve final artwork, you are responsible for any errors in it. I prepare files to your printer's specifications and dieline, but I am not the printer and can't be responsible for print quality, colour variation between printers or production delays.

Ownership of the work

When the project is paid in full, you own the final approved artwork and receive the source files listed in the quote. Unused concepts stay with the studio. Unless you ask me not to, I may show the finished work in my portfolio after your product launches. Work covered by an NDA is never shown.

Cancellations and refunds

You can cancel at any time. If you cancel within 24 hours of paying the deposit, before the first draft is delivered, you get a full refund. After that, the deposit covers work already started and isn't refunded for a change of mind. If a draft genuinely misses your brief, I fix it free first and refund the deposit if I still can't meet it. If I can't complete a project for reasons on my side, I will refund payment for the work not delivered. Any bank or payment fees on a refund are paid by the client. The details are in the Refund & Cancellation Policy.

Liability

To the extent the law allows, Mueen Studio's total liability for any project is limited to the amount you paid for that project, and the studio is not liable for indirect losses such as lost profits, reprint costs or marketplace listing issues.

Changes

These terms may be updated from time to time. The version on this page on the date you approve a quote applies to that project.

Related pages

How We Work · Refund & Cancellation Policy · Privacy Policy

Questions? Email mueen@mueenstudio.com