Mueen StudioLast updated: 3 November 2026
The short version
- This policy covers projects booked directly with Mueen Studio. Projects booked through a freelance marketplace such as Upwork or Fiverr follow that platform's terms, payment protection and refund process instead.
- Cancel within 24 hours of paying, before the first draft is delivered: full refund.
- After that, work has started, so the deposit isn't refunded for a change of mind.
- If the first draft genuinely misses your brief or isn't professional quality, I fix it free first. If I still can't meet the brief, you get a refund.
- Cancel after the first draft but before final files: the deposit is kept and the balance isn't charged.
- After final files are delivered: no refunds, but genuine errors on the studio's side are fixed free. Any bank, transfer or payment fees on a refund are paid by the client.
- If I can't complete your project for reasons on my side, you're refunded for the work not delivered.
These terms are written in plain English to explain how projects work. They are not legal advice; if you need certainty for your situation, ask a lawyer.
This policy applies to design projects booked directly with Mueen Studio and should be read with the Terms of Service.
How payment works
Every project starts with a written, fixed quote. Work starts after you approve it and pay the deposit stated in the quote (usually 50%). The balance is due when you approve the final design, before print-ready files are delivered. More detail is in How We Work.
Invoices for direct projects are sent through Payoneer. You can pay the invoice by bank transfer or card, using whichever options Payoneer offers in your country.
If you cancel
You can cancel at any time by emailing mueen@mueenstudio.com. What you pay depends on how far the project has gone:
| When you cancel | What happens |
|---|---|
| Within 24 hours of paying the deposit, before the first draft | Full refund of the deposit. |
| More than 24 hours after paying, before the first draft | Work has already started, so the deposit isn't refunded. You can still receive the first draft. |
| After the first draft, before final files | The deposit is kept and the balance isn't charged. |
| After final files are delivered | No refund. Genuine errors on the studio's side are fixed free. |
If the first draft misses the brief
Design is partly a matter of taste, so a refund isn't given just because you'd prefer a different look. That's what the revision rounds are for. If the first draft follows your brief and is professional quality, there's no refund.
If the draft genuinely doesn't follow the brief you gave (for example the wrong product, size, information or format), or it isn't professional quality, tell me in writing within 7 days of receiving it and say what's missing. I'll fix it free first. If I still can't deliver work that meets your brief, I'll refund your deposit. I'll be honest about this: if the work isn't right, you won't pay for it.
Refund fees
Refunds are sent back through the same payment method where possible. Any bank, transfer or payment-provider fees on a refund are paid by the client and deducted from the refund amount.
If I can't finish the project
If I can't complete a project for reasons on my side, I refund the payment for the work not delivered.
Errors and fixes
If a file I delivered has a mistake that is mine, such as a wrong dieline size or a typo against the copy you approved, I fix it. Changes after you approve final artwork, new copy, or problems caused by printing are not errors on the studio's side. See Terms of Service for approvals and printing.
Paused and closed projects
A project with no reply for 14 days is paused and is closed after 30 days. Payments for work already delivered are not refunded when a project is closed.
Disputes and chargebacks
Please email me first. I aim to resolve any billing problem within 7 days, before you open a dispute or chargeback with your bank or payment provider.
Projects booked on Upwork or Fiverr
Projects booked through a freelance marketplace such as Upwork or Fiverr follow that platform's terms, payment protection and refund process instead. Please use the platform's own process for any refund request.
Related pages
How We Work · Terms of Service · Privacy Policy
Questions? Email mueen@mueenstudio.com