How We Work: Project Terms in Plain English

Last updated: 3 November 2026

The short version

Send a brief and you get a written, fixed quote within 24 hours: deliverables, number of concepts, revision rounds and timeline. It stays valid for 30 days.
Work starts once you approve the quote and pay the deposit stated in it (usually 50%). The balance is due when you approve the final design, before print-ready files are delivered.
Revision rounds included: 2 rounds, unless your quote says otherwise. Anything outside the quote is priced and agreed before it starts.
You own the final approved artwork once the project is paid in full, and you get the source files listed in your quote.
I reply within 24 hours. My working hours are 5 PM to 7 AM Pakistan time, which overlaps US business hours.

These terms are written in plain English to explain how projects work. They are not legal advice; if you need certainty for your situation, ask a lawyer.

This page explains how a design project with Mueen Studio runs from brief to print-ready files. It sits alongside the Terms of Service and the Refund & Cancellation Policy.

How a project runs

Brief. You send the product, sizes, SKU count, deadline and any files you have (dieline, logo, references).
Fixed quote. Within 24 hours you get a written quote listing the deliverables, number of concepts, revision rounds and timeline. It is valid for 30 days.
Deposit. Work starts when you approve the quote and pay the deposit stated in it (usually 50%).
Concepts. I design the number of concepts in your quote, on your printer's dieline or on accurate dimensions.
Revisions. You choose a direction and we refine it within the revision rounds in your quote.
Final approval and balance. You approve the final design and pay the balance.
Files. You receive the print-ready and source files listed in your quote.
Printer support. I work with your printer or manufacturer on specs, proofs and any file corrections they request for the approved artwork.

What I need from you

Sizes or a dieline. Your printer's dieline is best. If you don't have one, product dimensions so I can draw one for your printer to confirm.
Approved copy. Product name, claims, ingredients, directions, warnings and any regulatory text, checked by you or your compliance adviser. You're responsible for its accuracy; I'll point out issues I notice.
Brand assets. Logo files, fonts and colours, plus examples you like and don't like.
One decision-maker. One person who collects feedback and approves each stage keeps the project on time.
Rights to what you send. You confirm you can use the logos, images, text and data you provide.

Revisions

Your quote lists how many revision rounds are included. By default that's 2 rounds.

One round is one consolidated list of changes to one design, sent together in a single message. Changing to a different concept or adding a new SKU is new scope, not a revision.

Extra revision rounds are quoted before they start, so there are no surprise charges.

Communication

Email mueen@mueenstudio.com for direct projects, or the marketplace's messages if you booked there.
I reply within 24 hours.
My working hours are 5 PM to 7 AM Pakistan time, which overlaps US business hours.

Timelines

Your quote gives the timeline for your project. It depends on how quickly feedback and materials arrive, so when a round of feedback comes in later than planned, the following dates move by the same amount.

Need it faster? Rush timelines are quoted case by case. There are no late fees.

Delays and pauses

If I don't hear from you for 14 days, the project is paused. After 30 days it is closed. Restarting a paused or closed project may need a new timeline.

Payments already made for work delivered aren't affected by a pause. See the Refund & Cancellation Policy for what happens if a project is cancelled.

Extra work

Anything outside the agreed scope, such as more SKUs, new concepts, extra revision rounds or new formats, is quoted separately and only starts after you agree to it.

Files you receive

The files listed in your quote. Usually print-ready PDFs on your printer's dieline, editable Adobe Illustrator source files with fonts outlined and images linked, and PNG or JPG previews.
3D renders, Amazon images and other extras when they are part of the quote.
I keep project files for 12 months after delivery and resend them free during that time.

Ownership

When the project is paid in full, you own the final approved artwork and receive the source files listed in the quote. Unused concepts stay with the studio. Fonts and stock images keep their own licences; I'll tell you if any need to be bought in your name.

Portfolio use and NDAs

Unless you ask me not to, I may show the finished work in my portfolio after your product launches. Work covered by an NDA is never shown. NDAs are fine for unreleased products: send yours with the brief.

Approvals and printing

Please check every proof carefully. Once you approve final artwork, you're responsible for any errors in it. I prepare files to your printer's specifications, but I'm not the printer, so print quality, colour variation between printers and production delays are outside my control. Full details are in the Terms of Service.

Projects booked on Upwork or Fiverr

Projects booked through a freelance marketplace such as Upwork or Fiverr follow that platform's terms, payment protection and refund process instead. Communication and files for those projects stay on the platform.

Refund & Cancellation Policy · Terms of Service · Privacy Policy

Questions? Email mueen@mueenstudio.com